NLU in flow question


#1

Hello i have a question about the use of NLU. So in the dashboard i added an intent with utterances.

I want to use this intent in my flow:
event.nlu.intent.name === ‘template’

If a user says something like my utterance redirect to a different flow. Issue i am having is that if i say something that is not in my uttereances i still go to the template flow. I don’t understand did i miss a step?


#2

You need to create 1 more intent which has utternaces which are different from the one you currenty have. This will help NLU categorize into 2 different intents.