Conversation management


#1

Hello,

Is there a way to activate old conversations/create new conversations programmatically based off data passed in from window.botpressWebChat.sendEvent? The intent is to create a new thread or restore an old thread by passing events. Thanks!

Matt


#2

I don’t think conversations become inactive or smth. You can just send a message to conversation given you have it’s id.


#3

Thanks.

If I send a message to a particular conversation, is there a way to change the frontend conversation view of the embedded webchat to the one I just sent a message to? Can’t figure out how to do that.


#4

I don’t think it’s possible in this way without webchat module customizations.